STORE POLICY

Customer Care

About Us – Harris Michelle

Welcome to Harris Michelle, where tradition meets craftsmanship, and every fedora tells a story.

At Harris Michelle we don’t just sell hats—we curate elegance, one crown at a time. Our brand was born out of a deep reverence for timeless style and a belief that the fedora is more than just a fashion accessory; it is a symbol of character, confidence, and quiet sophistication.

Sustainability & Heritage

Our commitment to excellence is equaled only by our dedication to sustainability. We work closely with responsible suppliers and small-scale producers to ensure that every material we use honors both the earth and the tradition of the craft. With every hat, we aim to carry forward the cultural legacy of hat-wearing, keeping alive the aura of the gentleman and the grace of the well-dressed woman.

Customer Care Policy – Confidence in Every Crown

We believe that luxury should come with peace of mind. That’s why we’ve designed a customer care policy that reflects our values: integrity, craftsmanship, and an unwavering commitment to your satisfaction.

Our Promise to You

At Harris Michelle, we are committed to providing not only exquisite headwear but also a seamless and trustworthy shopping experience. Your satisfaction is not a goal—it’s a guarantee.

Shipping & Delivery

Fast, Tracked Shipping: All orders are processed within 3–7 business days and shipped with reputable carriers. You’ll receive tracking information as soon as your order is on its way.
International Shipping: We proudly serve customers worldwide. Customs and import duties may apply and are the responsibility of the buyer.

Returns & Exchanges

We understand that buying a hat online—especially a fedora—is a personal decision.

30-Day Return Window: If your fedora isn’t quite what you envisioned, you may return it within 30 days of delivery for a full refund or exchange, provided it is unworn, undamaged, and returned in original packaging.
Easy Exchange Process: Need a different size or style? Our team will guide you through a simple and prompt exchange.

Personal Customer Support

Our support team is made up of real people who know hats. No automated responses, no runarounds.

Available Monday to Saturday, 9 AM–6 PM (CST)
Reach us via email (Harrismichelleoriginal@gmail.com) or live chat

Secure & Flexible Payments

We accept all major credit cards, Apple Pay, Google Pay, PayPal, and select Buy Now, Pay Later services.
Your data is encrypted with industry-leading security protocols to keep your personal information safe.

Final Word

At Harris Michelle, we know that a great fedora isn’t just worn—it’s lived in. It accompanies you on life’s most meaningful moments, elevates your presence, and becomes part of your identity. That’s why we go above and beyond to ensure you feel as good about your purchase as you do wearing it.

Because when you wear Harris Michelle, you don’t just wear a hat.

You wear legacy.

Privacy & Safety

Privacy & Safety Policy – Your Trust, Our Priority

At Harris Michelle, we value your trust as much as we value timeless craftsmanship. We prioritize the protection of your personal information, ensure secure transactions, and uphold the highest standards of online safety.

We are committed to safeguarding your privacy and providing a secure shopping experience from the moment you visit our website to the day your fedora arrives at your door.

1. Information We Collect

When you shop with us, we may collect the following personal information:

Basic Information: Name, email address, phone number, and shipping/billing address.
Payment Information: Credit/debit card details (processed securely via trusted payment gateways—we never store card information).
Order History: Items purchased, preferences, and communication history.
Technical Data: IP address, browser type, device information, and cookies (to improve website functionality and personalize your experience).

2. How We Protect Your Information

Your privacy and safety are paramount. To that end:

All transactions are SSL-encrypted to prevent unauthorized access during checkout.
We use secure third-party payment processors (e.g., Stripe, PayPal) that comply with global data protection and PCI-DSS standards.
Access to your data is strictly limited to authorized personnel who need it to fulfill your order or assist you.
We never sell, rent, or share your personal data with third parties for marketing purposes.

3. Use of Information

We only use your data to enhance your experience:

To process and ship your orders
To communicate with you about order status, returns, or promotions (if you've opted in)
To improve our website, services, and customer support
To offer personalized recommendations based on past purchases or browsing

You may unsubscribe from our email list at any time using the link at the bottom of every message.

4. Cookies & Tracking

Our website uses cookies to:

Remember items in your cart
Understand how users interact with our site
Improve site performance and customer experience

You can adjust your browser settings to decline cookies or clear them at any time, though some features may not function as intended.

5. Your Rights

We respect your rights under global data protection laws. You may:

Request access to the personal data we hold about you
Ask for corrections or deletions
Withdraw consent for marketing at any time
Request that we delete your account and associated data

To exercise your rights, simply contact us at Harrismichelleoriginal@gmail.com

6. Safety Measures

We take your security seriously:

We never store full credit card information.
Our team is trained in data protection protocols.
Our platform is monitored for suspicious activity and threats.
We use firewalls, malware scanning, and intrusion detection systems to safeguard your data.

7. Third-Party Services

We only partner with reputable third-party services to enhance your experience, such as:

Payment gateways (e.g., Stripe, PayPal)
Shipping providers (e.g., UPS, DHL, FedEx)
Email marketing platforms (with opt-in consent)

Each third party is bound by their own strict privacy policies and will never use your data for unauthorized purposes.

8. Policy Updates

This Privacy and Safety Policy may be updated from time to time to reflect legal or operational changes. Any updates will be posted here, and we encourage you to review this page periodically.

If you have any questions or concerns about your privacy or the security of your information, please contact us directly:

Email: Harrismichelleoriginal@gmail.com

Confidence Worn with Every Hat

We believe trust is the cornerstone of a luxury experience. When you choose Harris Michelle , you’re not just purchasing a hat—you’re entering a relationship built on transparency, respect, and integrity.

Your information is safe.
Your style is secure.
Your legacy is protected.

Payment Methods

• Credit / Debit Cards
• PAYPAL

• Offline Payments